Module 1 -Communication Manager Overview
Module 2 – Connecting to Avaya Aura® Lab (Exercise)
Module 3 – Communication Manager Interfaces and System Forms
Module 4 – Verify Basic System Configuration (Exercise)
Module 5 – Endpoints and Station User Administration
Module 6 – Review Existing Endpoints/Stations (Exercise)
Module 7 – Class of Restriction (COR)
Module 8 – Class of Service (COS)
Module 9 – Communication Manger Station User Administration, COR and COS (Exercise)
Module 10 (Exercise) – Administer Avaya Workplace and Avaya one-X® Communicator clients and place calls
Module 11 – Call Hold, Transfer, and Conference
Module 12 – Call Forward
Module 13 – Call Forward (Exercise)
Module 14 – Priority Calling
Module 15 – Bridged Call Appearance
Module 16 – Bridged Call Appearance (Exercise)
Module 17 – Call Coverage
Module 18 – Call Coverage (Exercise)
Module 19 – Abbreviated Dialing & Autodial
Module 20 – Abbreviated Dialing & Autodial (Exercise)
Module 21 – Hunt Groups
Module 22 – Automatic Call Distribution (ACD) and Expert Agent Selection (EAS)
Module 23 – Automatic Call Distribution (ACD) and Expert Agent Selection (EAS) (Exercise)
Module 24 – Station Lock
Module 25 – Station Lock (Exercise)
Module 26 – Call Pickup
Module 27 – Call Pickup (Exercise)
Module 28 – Team Button
Module 29 – Team Button (Exercise)
Module 30 – Announcements
Module 31 – Announcements (Exercise)
Module 32 – Meet-me Conference
Module 33 – Meet-me Conference (Exercise)
Module 34 – Trunks
Module 35 – Trunk Administration
Module 36 – Administer an H.323 Trunk (Exercise)
Module 37 – Automatic Alternate Routing (AAR)
Module 38 – Facility Restriction Level (FRL)
Module 39 – Uniform Dialing Plan (UDP)
Module 40 – Administering AAR and UDP (Exercise)
Module 41 – Alternate Route Selection (ARS)
Module 42 – Administer ARS and Toll table (Exercise)
Module 43 – Using the Toll table to enable and restrict calls (Exercise)
Module 44 – Extension to Cellular – EC500
Module 45 – Extension to Cellular – EC500 (Exercise)
Module 46 – Save Translation and Backup
Module 47 – Troubleshooting Alarm, Error and Event Reports
Module 48 – Security and Real Time Monitoring
Module 49 – Reports
Module 50 – Reset System Levels
Module 51 – System Logs
Module 52 – Maintenance & Support (Exercise)