70051V – Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager
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Preparação para certificação33140X – Avaya Experience Portal with POM Support Certified Exam
- Resumo
- Identificar a função de cada componente e como eles são integrados em um ambiente de contact center;
- Descrever a arquitetura básica do sistema do Avaya Aura® Experience Portal;
- Identificar e descrever a função do Avaya Aura® Orchestration Designer e do Avaya Proactive Outreach Manager;
- Integrar e instalar o Avaya Aura® Experience Portal com a infraestrutura de comunicação;
- Identificar os requisitos prévios à instalação do Avaya Aura® Experience Portal;
- Realizar um backup do sistema;
- Manter e solucionar problemas no Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer e Avaya Proactive Outreach Manager.
- Módulos
Module 01 – Avaya Aura® Experience Portal: Solution Concepts
Module 02 – Accessing Remote Desktop using TecNet Portal (Exercise)
Module 03 – Avaya Aura® Experience Portal Installation
Module 04 – Avaya Aura® Experience Portal Installation (Exercise)
Module 05 – Avaya Aura® Experience Portal Configuration
Module 06 – Avaya Aura® Experience Portal Configuration (Exercise)
Module 07 – Avaya Aura® Experience Portal Reports
Module 08 – Avaya Aura® Experience Portal Reports (Exercise)
Module 09 – Avaya Aura® Experience Portal Maintenance & Troubleshooting
Module 10 – Avaya Aura® Experience Portal Maintenance & Troubleshooting (Exercise)
Module 11 – Proactive Outreach Manager Solution Concepts
Module 12 – Proactive Outreach Manager Installation
Module 13 – Proactive Outreach Manager Installation (Exercise)
Module 14 – Proactive Outreach Manager Configuration
Module 15 – Proactive Outreach Manager Configuration (Exercise)
Module 16 – Proactive Outreach Manager – Voice Campaign
Module 17 – Proactive Outreach Manager Voice Campaign (Exercise)
Module 18 – Proactive Outreach Manager – Email Campaign
Module 19 – Proactive Outreach Manager Email Campaign (Exercise)
Module 20 – Proactive Outreach Manager – Home Page Customization
Module 21 – POM Home Page Customization
Module 22 – Proactive Outreach Manager – Reports
Module 23 – Proactive Outreach Manager – Reports (Exercise)
Module 24 – Proactive Outreach Manager – Maintenance & Troubleshooting
Module 25 – Proactive Outreach Manager – Maintenance & Troubleshooting (Exercise)
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